STANDARD TERMS AND CONDITIONS OF SALE

1. Return & Replacement Policy

• Products are eligible for return or replacement only if:

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

• Return request must be raised within 3 days of delivery.

• Product must be unused, undamaged, and in original packaging with bill/invoice.

• Customised or personalised products cannot be returned.

2. Refund Policy

• Refunds will be initiated only after the returned product passes quality check.

• Refund will be processed through the original payment method within 7–14 working days.

• In case the product is unavailable for replacement, refund will be initiated.

3. Exchange Rules

• Only one-time exchange allowed per order.

• Exchange is subject to product availability.

4. Non-Returnable Items

The following items are not eligible for return/refund:

• Used, washed, or damaged products

• Items purchased during Sale/Discount offers

• Personalised/custom-made items

5. Order Cancellation

• Orders can be cancelled before dispatch only.

• If already shipped, customer must follow the return process.

6. Shipping & Pickup for Returns

• Pickup service will be arranged where available.

• In some cases, customers may need to self-ship the item.

• Return shipping charges may be deducted if return reason is not valid.

7. Customer Responsibilities

Customers must:

• Provide unboxing video in case of damage claims

• Ensure correct delivery address and contact information

• Review product details before purchase

8. Dispute Resolution

• In case of any dispute, the decision of Patraam will be final.

• All legal matters are subject to jurisdiction of Ghaziabad, Uttar Pradesh, India.

9. Policy Updates

Patraam reserves the right to modify these terms anytime without prior notice. Updated terms will be available on this page.

📬 Contact Us for Support

Email: support@patraam.in

Phone: 7678234810

Working Hours: Mon–Sat | 10 AM – 6 PM